FAQ - Frequently Asked Questions

"Simple" doesn't even begin to describe it! Book a storage compartment conveniently in just a few steps via the STORE ROOM-Website.

Select the best storage solution for you based on the following points:

  • A suitable size
  • A convenient payment condition
  • Your desired move-in date
  • The suitable Insurance
  • The packaging material

Congratulations! You have booked your very own storage compartment. Before entering your STORE ROOM, make sure that the STORE ROOM application is installed on your phone. You will need it to unlock the parking barrier and the main entrance of the building, as well as your storage compartment. It's super easy - you don't even need a key! A free WiFi ensures an optimal connection - even if you don't have fast internet on your phone or your data quota is used up.

We are located in the south of Vienna - in Heinrich Bablik Straße 17, conveniently situated directly next to the Vösendorf junction - quick and easy to reach. On our homepage you will also find a map and the possibility to calculate a route to us.

But stay up to date, we won't stop here, you can find us soon at other locations.

  • 100% video surveillance ✔
  • Alarm protected ✔
  • Humidity and temperature-monitored ✔
  • Our partner is HDI Global SE Insurance. Your items cannot be insured better ✔
 

Our storage rooms are available in many different sizes. From a 1m³ locker to our largest storage room with a size of 54 m². See them here.

When you book your unit, you decide the rental period. If you need it for a longer period, this is not an issue - it is automatically renewed for the same period you chose during your booking.

You have unrestricted access to your storage room 7 days a week, 24 hours a day, all year round. Of course also on all public holidays. You are free at all times to pick up what you need from the storage room, whenever you need it.

Our office hours are Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00.

You can contact us by e-mail at info@storeroom.at or you can reach us via our customer service 0800 300 880 during office hours.

Either with your Credit Card or with SEPA Direct Debit. Both can be used in our online shop.

You can easily book a storage room over our website. As simple as that. In just a few steps you have immediate access.

We do not charge booking fees!

When booking, you pay a deposit of 8 weeks' rent from the non-discounted basic price - you will of course get this back when you move out.
We take insurance so serious, that we even insist on it! Each storage room is insured for a minimum value of € 4000,- for only € 1,40 per week! You can use the Insurance up
zu € 50.000 Warenwert erhöhen. Hierfür arbeiten wir mit der Zürich Versicherungs-AG zusammen, um maximale Sicherheit und maximalen Schutz auf höchstem Niveau zu
garantieren.
We would not be the most convenient provider if we didn't solve this problem super easy - so yes, you can. Just send an e-mail to info@storeroom.at and we will change your storage room as soon as you want to change it. Done ✔
No, we don't have electricity in our storage facilities. We could not guarantee full security if we offered electricity in the storage rooms. The danger of fire due to electrical damage would be too great and your safety and that of your belongings have top priority.
Yes, and free of charge, of course. If you do not have internet access you can always use the STORE ROOM WLAN. The password is: storeroom2345
You can contact us at any time at info@storeroom.at or call us on 0800 300 880 and make an appointment with us during our office hours - or you can book your appointment!
Yes, you can book a free tour with one of our experts who will guide you through the building at an agreed time. It is very important to us that all our customers feel welcome and see their storage unit as an extension of their home.
Of course. From the main entrance to the storage unit you can comfortably transport everything barrier-free. To make it even more comfortable for you, we have provided transport trolleys in the entrance area.
Yes, of course. In the entrance area there are transport trolleys and even a pallet truck for pallets to facilitate your storage efforts.