FAQ - Frequently Asked Questions

"Simple" doesn't even begin to describe it! Book a storage compartment conveniently in just a few steps via the STORE ROOM-Website.

Select the best storage solution for you based on the following points:

  • A suitable size
  • A convenient payment condition
  • Your desired move-in date
  • The suitable Insurance
  • The packaging material

Congratulations! You have booked your very own storage compartment. Before entering your STORE ROOM, make sure that the STORE ROOM application is installed on your phone. You will need it to unlock the parking barrier and the main entrance of the building, as well as your storage compartment. It's super easy - you don't even need a key! A free WiFi ensures an optimal connection - even if you don't have fast internet on your phone or your data quota is used up.

Uns gibt es schon 3x in Wien!

 

STORE ROOM Vienna South

Unser Hauptstandort Wien Süd befindet sich im Süden Wiens – in der Heinrich Bablik Straße 17, verkehrsgünstig direkt neben dem Knoten Vösendorf gelegen – schnell und einfach erreichbar. Sie finden auf unserer Startseite auch einen Anfahrtsplan und die Möglichkeit eine Route zu uns zu berechnen.

Mehr dazu: storeroom.at/wien-sued

 

STORE ROOM
Vienna North

Wehlisteraße 35-43
1200 Wien

At our brand new location Vienna North Wehlistraße we offer 138 storage compartments for flexible rent directly at Handelskai! You have no more space at home for your items and don't know where to put them? Then STORE ROOM is the smart solution: With just a few clicks you can search for a suitable storage space via our website and book it directly.

The management of your storage facility works 100% digitally: If you want to grant friends, relatives or employees spontaneous access to your storage compartment, this is no problem with our smart STORE ROOM Selfstorage App.
 
 
 
STORE ROOM City 1030
 
Rennweg 88
1030 Wien
 

With our centrally located new location Vienna City Rennweg we provide individual solutions for your space problem directly in front of your door. The new location in the heart of Vienna not only offers optimal accessibility by public transport, but is also located on a main entrance route to Vienna.  The STORE ROOM City Self Storage is characterized by storage spaces in compact sizes. The extra high storage compartments allow you to store your favorite items in the best possible way. STORE ROOM is the most innovative self storage solution on the market, because with our free STOREROOM app we guarantee our customers digital management of their storage space and access around the clock.

Mehr dazu: storeroom.at/city-1030

  • 100% video surveillance ✔
  • Alarm protected ✔
  • Humidity and temperature-monitored ✔
  • Our partner is HDI Global SE Insurance. Your items cannot be insured better ✔
 

Our storage rooms are available in many different sizes. From a 1m³ locker to our largest storage room with a size of 54 m². See them here. an.

When you book your unit, you decide the rental period. If you need it for a longer period, this is not an issue - it is automatically renewed for the same period you chose during your booking.

Auch wenn Sie ihren Lagerraum zurückgeben möchten macht es Ihnen STORE ROOM so einfach wie möglich. Sobald Sie wissen ab wann Sie den Lagerraum nicht mehr brauchen, können Sie uns das auf zwei unterschiedliche Arten mitteilen: Loggen Sie sich dazu in Ihr Kundenprofil auf unserer Homepage ein, klicken Sie im nächsten Schritt auf die Abteilübersicht und in Ihrer Buchung finden Sie dann den Button zum Kündigen.

Sollten Sie uns lieber schriftlich informieren möchten, schreiben Sie uns einfach rechtzeitig eine E-Mail und wir erledigen alles für Sie. Spätestens mit Ablauf des letzten Tages Ihrer Buchung muss das Lagerabteil geräumt sein. Sobald der letzte Tag vorbei ist, kontrollieren wir Ihr Lagerabteil und setzen im Anschluss die Rückerstattung der Kaution in Gang.

You have unrestricted access to your storage room 7 days a week, 24 hours a day, all year round. Of course also on all public holidays. You are free at all times to pick up what you need from the storage room, whenever you need it.

Our office hours are Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00.

You can contact us by e-mail at info@storeroom.at or you can reach us via our customer service 0800 300 880 during office hours.

Either with your Credit Card or with SEPA Direct Debit. Both can be used in our online shop.

You can easily book a storage room over our website. As simple as that. In just a few steps you have immediate access.

We do not charge booking fees!

When booking, you pay a deposit of 8 weeks' rent from the non-discounted basic price - you will of course get this back when you move out.
Wir bestehen sogar drauf! Jeder Lagerraum ist mindestens über einen Warenwert von € 4000,- versichert – für nur € 1,40 pro Woche! Sie können die Insurance up
zu € 50.000 Warenwert erhöhen. Hierfür arbeiten wir mit der Zürich Versicherungs-AG zusammen, um maximale Sicherheit und maximalen Schutz auf höchstem Niveau zu
garantieren.
We would not be the most convenient provider if we didn't solve this problem super easy - so yes, you can. Just send an e-mail to info@storeroom.at and we will change your storage room as soon as you want to change it. Done ✔
 
No, we don't have electricity in our storage facilities. We could not guarantee full security if we offered electricity in the storage rooms. The danger of fire due to electrical damage would be too great and your safety and that of your belongings have top priority.
Ja und natürlich kostenlos. Sollten Sie also keinen Internetempfang haben, können Sie jederzeit das STORE ROOM WLAN nutzen.
You can contact us at any time at info@storeroom.at or call us on 0800 300 880 and make an appointment with us during our office hours - or you can book your appointment!
Yes, you can book a free tour with one of our experts who will guide you through the building at an agreed time. It is very important to us that all our customers feel welcome and see their storage unit as an extension of their home.
Of course. From the main entrance to the storage unit you can comfortably transport everything barrier-free. To make it even more comfortable for you, we have provided transport trolleys in the entrance area.
Yes, of course. In the entrance area there are transport trolleys and even a pallet truck for pallets to facilitate your storage efforts.