Terms & conditions

General Terms And Conditions of STORE ROOM GMBH

Terms & conditions of Store Room GmbH

Status April 2021

1. Scope

1.1 The STORE ROOM GMBH, commercial register number FN 500296f, Heinrich Bablik-Straße 17, 2345 Brunn am Gebirge (“Provider“), offers the storage of items in particularly secure storage units that can be managed through a smartphone app via the website storeroom.at, in accordance with the provisions of these general terms and conditions (“GTC”). A storage contract is entered into as part of the online booking process.

1.2 These GTC shall apply to all such custody contracts (“Contract“) concluded by the Provider with the Customer. As “Customer” is the contractual partner of the Provider.

2. Registration and conclusion of contract

2.1 The Customer is required to register on the Website and create an account, providing their personal information. This account is safeguarded by a password chosen by the Customer. The Customer is solely responsible for maintaining the confidentiality of this password and bears all responsibility for any intentional disclosure or unauthorized use. By accepting these terms, the Customer acknowledges that in such cases, the Provider is exempt from any liability.

2.2 The Customer must promptly update any changes to their account information.

2.3 The services presented by the Provider on the Website are regarded as an invitation to submit an offer and are therefore non-binding on the part of the Provider. When the customer places an order through the website, they make a binding offer to the Provider in accordance with these GTC. The contract becomes binding once the Provider sends a booking confirmation to the email address stored in the Customer’s account.

3. Service Description

3.1 The Provider shall assume custody of the items designated for storage, in accordance with the Customer’s reservation, within a compartment exclusively intended for storage or safekeeping.

3.2 The fee encompasses the following services:

– Provision of a smartphone application, establishment and maintenance of a customer account, as well as continuous development thereof.

– 24/7 access to the compartment via the smartphone application (subject to 8.1. and 8.3.).

– The option to grant access to an unlimited number of individuals and manage access permissions accordingly.

– Protection against burglary and theft, in particular through access system, digital access control and full video surveillance by the provider.

– Sensor-based monitoring of humidity and temperature, ensuring protection against freezing.

Periodic cleaning of common areas and the loading zone as necessary and at the Provider’s discretion.

– Unlimited consultation services pertaining to proper packaging and storage techniques, selecting the optimal storage unit size, and facilitating services related to packaging, transportation, and disposal.

– On-site or remote site visits to prepare for a compartment change or the addition of another compartment.

– Unlimited customer support services (assistance with booking, changing compartments, cancellation, billing inquiries, modifying rental periods, technical support, guidance, and aid in using the smartphone application and online customer account).

4. Contract Duration

4.1 The contract shall have a defined, predetermined duration, as specified within the contract, and shall automatically terminate upon its conclusion, without requiring formal termination. The Customer must vacate the storage unit before the contract’s conclusion and provide advance written notice through their customer account.

4.2 In the event that the Customer does not vacate the storage unit upon contract conclusion, the contract will be extended by the original contract term, unless the Customer selects an alternative contract term offered by the Provider.

4.3 If the Customer falls into arrears with payment obligations arising from or associated with the Agreement, with an outstanding amount equal to at least four weeks’ worth, for a period exceeding 60 days, the Agreement shall automatically terminate without requiring formal notice.

4.4 The Provider reserves the right to terminate the Agreement immediately for valid reasons before the agreed-upon term expires. Such valid reasons shall include, but are not limited to, a substantial breach of the Agreement’s key terms, particularly those outlined in Section 10 (Permitted Use) and Section 14 (Assignment). This applies if the Customer fails to rectify the breach upon receiving a reminder and a reasonable grace period set by the Provider, or if the Provider ceases its business operations.

5. Remuneration, right of retention of the provider

5.1 The Customer is obligated to pay the remuneration specified in the contract, along with the applicable value-added tax at the statutory rate. The fee becomes due on the first day of the booking period and can be settled via direct debit or credit card. In the event of justified early termination of the contract, the Customer is not entitled to a refund of the fee or any portion thereof.

5.2 The fee encompasses all services detailed in these Terms and Conditions, and no additional ancillary costs, such as monitoring fees, nighttime, Sunday, and holiday surcharges, operational expenses, electricity, taxes, public levies, or other related charges, shall be assessed.

5.3 The area measurements for the storage compartments serve as the basis for calculating compensation for the Provider’s custody services and are therefore considered approximate measurements. Deviations between the actual storage compartment area and the data on the website do not lead to a fee adjustment, provided that such deviations do not exceed 20%.

5.4 The Provider maintains a right of retention over the items stored within. In the event of Customer payment arrears, the Provider may deny the Customer access to the premises and/or the storage compartment until all arrears have been fully settled. However, this action does not exempt the Customer from the obligation to pay outstanding amounts to the Provider. In case of customer payment default, processing fees of €5.50 (e.g., reminder letter preparation) and an annual interest rate of 12% on arrears shall apply. Additionally, any collection costs (e.g., collection agency fees or legal representation costs) shall be borne by the Customer.

5.5  The Customer shall promptly reimburse all bank charges incurred by the Provider due to direct debit revocation or non-payment.

5.6 Both parties explicitly agree on the maintenance of fee value stability. The starting point for value protection is the index figure at the contract signing date. Any change in the index figure becomes the new starting point for subsequent adjustments. The index is updated annually at the end of each contract year in accordance with index changes and remains valid for the following contract year. The index utilized is the 2015 consumer price index, as published by STATISTIK AUSTRIA, Bundesanstalt Statistik Österreich. In the event that the consumer price index ceases publication, it will be replaced by the index most closely corresponding to it. A decrease in the remuneration below the contractually agreed amount is not permitted.

6. Deposit

6.1  Upon the transfer of the Storage Compartment, the Customer is required to provide the Provider with a deposit as security against any claims arising from this Agreement, including damages. Deposits or portions thereof utilized during the term of the Agreement must be promptly replenished by the Customer.

6.2 The deposit, without interest, shall be refunded to the Customer within 4 weeks following the return of the vacated storage compartment, once all claims arising from this Agreement have been settled.

7. Offsetting Prohibition

7.1 The Customer is expressly prohibited from offsetting any of its claims against the Provider’s claims under this Agreement or any other claims, as well as from making deductions from owed payments. The Customer shall have no right of retention or security interest.

8. Access Regulations

8.1 The Customer, and as specified in point 8.2, authorized individuals, are granted access to the premises and the storage compartment during the designated opening hours. The Provider reserves the right to modify the opening hours with a prior 14-day notice on the website or through a notice in the entrance area. Such modifications do not give rise to any legal consequences for the Customer, provided they do not unreasonably restrict Customer access. Changes necessitated by official requirements are always considered reasonable. 

8.2 By default, access to the premises and the storage compartment is limited to the Customer. Other individuals may enter the premises either in the company of the Customer or upon presentation of written and/or digital authorization. The Provider reserves the right to request or verify the credentials of any person seeking access. In cases where valid credentials cannot be provided, the Provider retains the authority to deny access to such individuals.

8.3 The Customer is not entitled to claims resulting from temporary access disruptions to the storage compartment, such as software malfunctions or power supply interruptions. Nevertheless, the Provider is committed to promptly resolving any access issues or disruptions to the best of its abilities.

9. Change of Storage Compartment

9.1 In the event of a valid reason, the Provider reserves the right to transfer custody of the items stored to a storage compartment different from the originally designated one. However, the replacement compartment must be of at least the same size as the original. In such instances, the Customer is obligated to vacate the originally assigned storage compartment within ten days and relocate their stored items to the new storage compartment. Failure to comply with this request in a timely manner grants the Provider the right to access the original storage compartment, relocate the items at the Customer’s expense and risk. All terms and conditions of the contract remain in effect in such cases.

10. Permissible Use

10.1 The Customer is authorized to utilize the storage compartment exclusively for the storage or safekeeping of non-hazardous items that are either their property or for which they hold proper authorization. The use of the storage compartment for temporary lodging or habitation is expressly prohibited.

10.2 The following items are expressly prohibited from being stored:

– Valuables such as cash, savings books, jewelry, securities.

– Perishable goods and foodstuffs, unless properly packaged to prevent infestation and not likely to attract pests or impact the premises or items of other customers even if they spoil.

– Any living organisms, whether alive or deceased.

– Items sensitive to normal temperature and humidity fluctuations.

– Items or materials that may produce disruptive odors, smoke, noise, or other emissions that could inconvenience the Provider or other third parties.

– Hazardous items, including highly flammable materials (gases, paints, gasoline, oil, solvents), weapons, ammunition, explosives, chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other potentially dangerous substances.

– Waste materials classified as hazardous waste.

– Any article or substance whose possession is generally prohibited by applicable law.

– Any items likely to cause harm to the Provider’s operation or other Customers.

10.3 The weight limit of 500 kg per square meter of storage area must not be exceeded. The Customer is responsible for checking and adhering to the maximum load capacity of freight elevators (currently 2,000 kg).

10.4 Any use of the storage compartment for purposes other than storage is strictly prohibited. This includes, but is not limited to, residential purposes, commercial activities, conducting work, hosting events, serving as a mailing address or business location, engaging in activities that contravene insurance policy terms, or activities that may disturb or inconvenience other Customers or the Provider.

10.5 Smoking is strictly prohibited within the premises. In the event of repeated violations by the Customer or individuals associated with the Customer (e.g., those granted digital access rights, employees, staff, visitors), despite a single warning, the Customer shall incur a penalty of Euro 200 per violation, or Euro 400 per violation in case of repeat offenses.

10.6 Structural or other alterations to the storage compartment are strictly prohibited unless prior written consent is obtained from the Provider for each specific case. This includes any affixation to walls, ceilings, or floors, as well as any paint application. The Provider may deny such consent without providing a reason. Any consent granted does not exempt the Customer from restoring the original condition upon termination of the usage agreement. Approved modifications become the property of the Provider without compensation.

10.7 The Customer must adhere to fire protection regulations and relevant official requirements, including maximum fire load regulations. The Customer confirms they have been adequately informed by the Provider about these provisions. In cases of doubt regarding the permissibility of storing certain goods, the Customer must inquire in writing with the Provider.

10.8 The Customer shall indemnify and hold the Provider harmless against any claims arising from a breach of this Agreement, particularly but not exclusively, claims from neighboring compartment customers for whom custody was provided, as well as claims arising from public law requirements.

10.9 The Customer is responsible for any form of contamination of open spaces by themselves or individuals associated with them. In case of a violation despite a warning from the Provider, the Customer shall incur a penalty of Euro 200 per violation, or Euro 400 per violation in case of repeat offenses. This does not affect the additional cleaning costs that may be incurred.

11. Entry into the Storage Compartment by the Provider

11.1 In the role of custodian, the Provider is responsible for ensuring the safety of the items entrusted by the Customer. As such, the Provider is authorized to open and access Customer storage compartments for security purposes. Except in cases of imminent danger and as described in 11.4, the Provider shall provide the Customer with at least 5 working days’ notice before any planned opening and entry.

11.2  Additionally, the Provider reserves the right to open and access the Storage Compartment without prior notice if there are reasonable grounds to believe that prohibited items, as outlined in section 10.2, are stored within the compartment, or if the Customer is using the storage in violation of the contract.

11.3 The Customer is also obligated to permit temporary access to and modification of the storage compartment without seeking compensation if such access is deemed necessary or expedient by the Provider for the purpose of repairing significant damage to the building, conducting maintenance, or making improvements to the building or adjacent storage compartments.
 

11.4 In the following exceptional cases, the Provider retains the right to open and access the storage compartment, move stored items, or take necessary actions without prior notification to the Customer:

– Reasonable suspicion of storing items that contravene section 10.2 of the GTC.
– Utilization of the storage compartment for purposes other than those defined in the contract.

– Request for entry by law enforcement agencies, the fire department, or any other authorized authority.

12. Liability

12.1 The Provider shall ensure that the Storage Compartment is in impeccable condition at the commencement of the Agreement, and the Customer acknowledges and confirms its condition. Any damage or contamination must be promptly reported to the Provider at the contract’s inception and documented in writing. The Provider affirms that the Storage Compartment is generally suitable for custodial purposes within the terms and constraints of this Agreement. The Customer acknowledges that specific usability or condition beyond this is not guaranteed.

12.2 The Provider’s liability to the Customer for damages caused by third parties is limited to € 2,000 (liability cap). This liability cap applies to all items entrusted to and accepted by the Provider under each usage contract for the entire contract duration. It is expressly stipulated that multiple claims up to the liability cap during the contract term or for various items are not permissible. In case of liability, the compensation is based on the current value (rather than the replacement value). The Provider is not liable for damage or loss resulting from natural disasters, acts of war, civil disturbances, force majeure, or accidents.

12.3 The Provider shall bear unlimited liability for damages incurred by the Customer due to deliberate or grossly negligent actions by the Provider’s management, employees, or other individuals attributable to the Provider (§ 1313a ABGB). All other claims for damages by the Customer against the Provider are excluded, with personal injuries exempted from this liability provision.

12.4 The Provider’s liability is limited to direct damages. It does not cover indirect or consequential damages, nor does it include liability for loss of profits.

12.5 The Customer is responsible for any damage occurring within the storage compartment and the premises if such damage is caused by the Customer, their relatives, employees, visitors, suppliers, laborers, or individuals otherwise associated with them.

13. Insurance Coverage

13.1 The Customer acknowledges that the Provider does not possess specific information about the value, extent, or nature of the items stored by the Customer, and that these items are not covered by the provisions of 12.2. Thus, no liability extends beyond the specified liability limit.

13.2 The storage of items, except as described in 12.2 with the limited liability of the Provider, is at the Customer’s own risk. Consequently, if the value of the items exceeds the liability amount, the Customer is obligated to secure their items for their actual replacement value.

14. Assignment

14.1  Any transfer of rights or obligations under this Agreement, in whole or in part, or any other transfer of the Storage Compartment, is prohibited. This restriction does not apply to the independent granting of access rights by the Customer through the use of a smartphone application in accordance with Section 8.2.

15. Obligations of the Customer upon Termination of the Contractual Relationship

15.1 Upon termination of the contractual relationship, the Customer must remove all of their items from the storage compartment and deliver them to the Provider in a cleaned and orderly condition, taking into account reasonable wear and tear resulting from the intended use.

15.2 If the Customer fails to remove their items from the storage compartment by the end of the notice period, the Provider may exercise the following options at its discretion:

– Remove these items and transfer them to another storage facility chosen by the Provider, at the Customer’s expense.

– With a reasonable grace period and prior notice, sell these items on behalf of the Customer, and retain the proceeds on the Customer’s behalf after deducting any outstanding claims, costs, and expenses.

– Dispose of these items if storage and/or private sale are not economically viable or possible due to their low value, perishability, or other reasons.

16. Miscellaneous

16.1 The primary governing documents for this contractual relationship are the Agreement and these General Terms and Conditions. Additionally, relevant provisions of the Austrian General Civil Code (Allgemeines Bürgerliches Gesetzbuch, ABGB), especially regarding safekeeping agreements, shall apply subsidiarily.

16.2 If any provision in these General Terms and Conditions is found to be invalid or unenforceable, the remainder of that provision, as well as the Agreement, will remain unaffected and fully enforceable. In such cases, the invalid provision will be replaced by one that best aligns with the parties’ intentions and the original agreement.

16.3 If the contract is not signed by a legal representative (e.g., managing director, board of directors) and/or one or more authorized signatories on behalf of the Customer, whose authority is duly registered in the commercial register at the time of signing the contract, the Customer commits to providing the Provider, without a specific request, with copies of proper written proof of representation (power of attorney) for the signing individuals. Failure to do so will render the contract as not concluded.

16.4 The Customer must adhere to the instructions provided by the Provider’s employees and must be aware of any house rules.

16.5 This contract is subject to Austrian law. The parties agree to the exclusive jurisdiction of the courts with subject-matter jurisdiction in Vienna Innere Stadt.

16.6 Both parties waive the right to contest this contract based on error or undervaluation by more than half of the true value.

16.7 There are no oral or additional agreements to this contract. Any changes to the contract, including this provision, must be made in writing.

17. Instruction on the Right of Withdrawal

17.1 Applicable to contracts subject to the Distance and Foreign Transactions Act:

You have the right to cancel this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the date of contract conclusion.

To exercise your right of withdrawal, you must inform us, STORE ROOM GMBH, FN 500296 f, Heinrich Bablik-Straße 17, 2345 Brunn am Gebirge, 0800 300 880, info@storeroom.at, by making a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the enclosed sample revocation form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal: If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the most favorable standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same means of payment for the refund that you used for the initial transaction, unless expressly agreed otherwise with you; in any case, you will not incur any fees for such a refund.

If you have requested that the services commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal concerning this contract in relation to the total scope of the services provided for in the contract.

Sample Cancellation Form

(If you wish to cancel the contract, please complete this form and return it)

To
STORE ROOM GMBH, FN 500296 f,
Heinrich Bablik Street 17,
info@storeroom.at 

I/we () hereby withdraw from the contract I/we () have concluded for the purchase of the following goods ()/the provision of the following service ():

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for paper notifications)

Date

(*) Delete as appropriate

Lagerräume
Montag - Sonntag: 0 - 24h
Rund um die Uhr immer zugänglich
Büro
Mo - Do: 08:00 - 17:00 Uhr
Freitag: 08:00 - 14:00 Uhr

You don’t know exactly how much storage space you need, how renting our selfstorage space works or you have other questions? We are happy to assist you!

You would like to visit our storage facilities before renting to get an idea on site? Then book an appointment right here!

You are welcome to send us a message via our contact form, send us an email directly, or even send us a message via WHATSAPP:

Of course you can also call us:

We are happy to be there for you:

Your name*
This field is for validation purposes and should be left unchanged.
Storage spaces
Monday - Sunday: 0 - 24h
Always accessible around the clock
Office
Mo - Thu: 08:00 - 17:00
Fr: 08:00 - 14:00

You don’t know exactly how much storage space you need, how renting our selfstorage space works or you have other questions? We are happy to assist you!

You would like to visit our storage facilities before renting to get an idea on site? Then book an appointment right here!

You are welcome to send us a message via our contact form, send us an email directly, or even send us a message via WHATSAPP:

Of course you can also call us:

We are happy to be there for you:

Your name*
This field is for validation purposes and should be left unchanged.

Location selection

At which location do you want to book a STORE ROOM self-storage unit?

Vienna south
Vienna north
Vienna city 1030
Location selection

At which location do you want to book a STORE ROOM self-storage unit?

Vienna south
Vienna north
Vienna city 1030

Send us your message or request

Your name*
This field is for validation purposes and should be left unchanged.